Refund Policy

30-day money-back guarantee

Still Waters is operated by Crescent Alliance Ltd. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order, or reply to your Paddle receipt email. You can also contact us via the support details shown in the app and we'll point you in the right direction.

Paddle's own Refund Policy and Buyer Terms also apply to every order.

Cancelling a subscription

You can cancel your subscription at any time from Settings → Manage subscription. Cancelling stops future renewals; your Plus access lasts until the end of the paid period. Cancelling is separate from a refund — if you're within the 30-day window, you can also request a refund as described above.

Gift subscriptions

Gifted subscriptions carry the same 30-day money-back guarantee for the purchaser, provided the gift has not been substantially used.